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FAQ

What are the shipping costs?

We offer Free Standard Shipping on all orders (Tracked & Insured).

What countries do you ship to?

We ship to: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Chile, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.

What's the estimated shipping time?

Please allow 1-4 working days for order processing before the shipment. After we ship your order, it usually takes around 5-10 working days for the order to be delivered. Sometimes it can take shorter or longer, depending on your country of residence.

Shipping time for the countries we ship to most often:

• United States 5-10 days

• United Kingdom 4-10 days

• Australia 6-12 days

• Canada 7-9 days

• Germany 4-9 days

• Italy 4-9 days

• Spain 5-10 days

For detailed shipping times, please visiti our Shipping policy page.

Do you offer returns & refunds?

Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or send you replacement item.

If you received a wrong or defective product, please contact us immediately at hello@thebestdachshundgifts.com with valid proof in the form of the product image or video with a written explanation. Once you send us valid proof, we will notify you if your complaint has been accepted. If we accept your complaint, we will send you a replacement item at our expense, or give you a refund. If you choose a refund, you will receive your funds back to your original payment method.

If you ordered wrong item, please contact us as soon as possible, and we'll work together to find a suitable solution. You can read our full Returns & Refunds Policy here.

How do I contact you?

Feel free to contact us at hello@thebestdachshundgifts.com anytime if you have any questions or concerns, and we will reply in under 12 hours.